1. Introduction
Messenger Customer Support respects user privacy and is committed to protecting any personal information collected through our chatbot on Facebook Messenger. This Privacy Policy explains how we collect, use, store, and share data obtained via Meta’s platform.
2. Data We Collect
When users interact with our chatbot, we may collect the following information:
- Messenger User ID (to personalize responses)
- User Messages (to provide chatbot responses)
- Lead Information (e.g., name, email, phone number) if voluntarily provided
- Technical Data (e.g., timestamps of messages)
3. How We Use Collected Data
We use the data solely to:
✅ Respond to user inquiries via chatbot (powered by Flowise AI).
✅ Automate business processes via Make.com.
✅ Store lead information in HubSpot CRM (if provided by the user).
✅ Improve chatbot performance and user experience.
We do not use data for marketing without user consent, nor do we sell or share it with third parties for advertising.
4. Data Sharing & Third-Party Processors
We may share user data only with the following service providers, strictly for operational purposes:
- Flowise (OpenAI) – Processes chatbot responses.
- Make.com – Automates message processing.
- HubSpot CRM – Stores lead data for follow-up (if provided).
These processors are required to comply with data protection laws and security standards.
5. Data Storage & Retention
- User messages are not permanently stored beyond chatbot processing.
- Lead data is retained in HubSpot CRM only for business communication.
- Users can request deletion of their data at any time.
6. User Rights & Opt-Out Options
Users can:
🔹 Opt-out by muting, ignoring, or blocking the chatbot in Messenger.
🔹 Request data deletion by contacting us at [Your Email].
🔹 Restrict data collection by not providing personal details.
7. Handling Government & Legal Requests
- We only provide data if legally required (e.g., court orders).
- Users are notified of such requests unless legally restricted.
8. Security Measures
We take steps to protect user data, including:
✅ Encryption of transmitted data.
✅ Access restrictions to personal data.
✅ Regular security reviews of our chatbot system.