Our Process
We consult, customize, manufacture, quality check, deliver, and support.
We start by understanding your specific needs through one-on-one consultations, offering expert advice tailored to your requirements. Whether you’re an interior designer, contractor, or end user, we listen and provide customized solutions. Our design flexibility includes a wide range of customization options such as sizes, colors, finishes, and additional features, ensuring a detailed plan that meets your design vision and functional needs.
Once your order is placed, we ensure efficient processing with clear timelines and regular updates, maintaining transparency about the order status and delivery dates. Our state-of-the-art manufacturing facilities, equipped with advanced machinery like CNC machines, V-cut machines, and fully automated systems, ensure precision and quality. Rigorous quality control checks at every stage guarantee that every product meets our high standards.
Each product undergoes stringent quality checks to ensure it is free from defects and meets our high standards. Our products are tested for safety and durability, ensuring they are waterproof, fireproof, and termite-resistant. We provide ongoing support through professional installation services, post-installation follow-ups, and responsive customer service. Our products are zero formaldehyde and odor-free, promoting healthier living environments. We are committed to ensuring your complete satisfaction.
Supply Chain & Logistics
Efficient, secure, and timely delivery with trusted logistics partners.
We work with trusted suppliers like Teamstar, TW Kitchen, Aro Kajang, Superb, and PMB Centre to source high-quality materials. Our streamlined supply chain operations ensure timely procurement, consistent product availability, and efficient inventory management.
We partner with reputable logistics providers such as P&T Logistic and TPO to ensure timely and safe delivery of our products.
We prioritize sourcing eco-friendly and sustainable materials, and our production processes are designed to maximize material usage and minimize waste.
Customization & Flexibility
Tailored designs, sizes, colors, and finishes to meet your needs.
We offer extensive customization options, including sizes, colors, finishes, and additional features for all our products. This allows us to provide tailored solutions that meet specific customer requirements.
We work closely with customers through a consultative approach to understand their unique needs and provide customized solutions. This includes custom sizes and designs for interior designers, bulk customization for factories and contractors, and personalized products for end users.
We utilize advanced machinery like CNC machines, V-cut machines, and automated systems to provide precise and flexible customization options.
Order Processing & Delivery
We ensure efficient handling, clear timelines, and reliable, timely delivery.
Our order processing system is designed to handle orders efficiently, with clear timelines and regular updates. We provide detailed information about order status and expected delivery dates, ensuring transparency throughout the process.
We typically deliver products within 7-14 days, depending on the order size and location.
We use high-quality, eco-friendly packaging materials to ensure that products arrive in perfect condition. Partnering with trusted logistics providers ensures timely and safe delivery. Customers also receive tracking information and regular updates.
Post-Sales Customer Support
We provide ongoing support, maintenance advice, and responsive customer service.
Our customer service team is available via phone, email, and WhatsApp to address any questions or concerns. Our support hours are from 8:30 AM to 6:00 PM.
Yes, we offer professional installation services and provide detailed installation guides for customers who prefer to handle it themselves.
We provide maintenance advice to help customers keep their products in excellent condition and offer repair services for any issues that arise.